Operations Manager Personal Statement Examples

The operations manager has perhaps the most intimate knowledge of the inner workings of the business, as he or she is in charge of overseeing the proper creation and implementation of products, processes, and company standards.

Table of Contents

  1. Operations Manager Resume Sample
  2. Related Cover Letter
  3. Operations Manager Resume (Text Format)
  4. Operations Manager Resume Tips

1. Operations Manager Resume Sample

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2. Related Cover Letter

The professionally written cover letter below matches this Operations Manager resume:

3. Operations Manager Resume (Text Format)

A financially savvy, customer experience-oriented Operations Manager with a passion for health and fitness. Over 6 years of experience in the fitness industry, with a focus in corporate policy and process efficiency. Committed to promoting the highest standards and company values.

Professional Experience

Gold’s Gym, Preston Center, Dallas, Texas

Operations Manager, October 2013 – Present

  • Reduced operating budget waste by 2.5% year-over-year for the past 2 years through new inventory management system
  • Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees
  • Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department
  • Uphold the highest standards of club cleanliness and staff conduct while reducing staff turnover by 22%

Gold’s Gym, Preston Center, Dallas, Texas

Sales Manager, June 2011 – September 2013

  • Managed a sales team of 8 sales staff, later expanding to 12
  • Responsible for team performance, scheduling, & event organization
  • Oversaw club cleanliness staff & member conduct

24 Hour fitness, 7th Street, Sacramento, California

Fitness Advisor, April 2010 – May 2011

  • Achieved highest new member sign-ups for 24 hour Fitness clubs in Sacramento
  • Introduced, onboarded, and built relationships with members
  • Developed and nurtured new business leads in the community

Education

Bachelor of Science, Business Administration, Nevada State College, 2010

  • Minor in Accounting
  • Chairman, Budget & Finance Board, Nevada State Student Association (NSSA)
  • Worked administration at campus fitness club & pool

Additional Skills & Certifications

  • Six Sigma Yellow Belt
  • Certified Personal Trainer, ACE, 2011-Present
  • CPR & First Aid Certified (American Red Cross) 2010 – Present
  • Languages – English (Native), Spanish (Bilingual)

4. Operations Manager Resume Tips

To be a successful operations manager, you first and foremost must be able to grasp the business concept, model, and values at the macro level. Here are some common questions that they must ask themselves:

  • Why does the business exist?
  • Does it sell its product or services to other businesses (B2B) or directly to its own customers (B2C)?
  • What problem is it solving?
  • How does it address that problem?
  • What are the core values of the business?

A great operations manager knows the business concept inside-out, and then works through the nitty-gritty details to keep it running as smoothly and efficiently as possible.

If you’re switching industries, you’ll want to focus on displaying your core skills rather than your knowledge-based value-add. Make sure you research your new company and industry extensively.

In terms of a skillset, an operations manager is more of a generalist than a specialist; you’re a specialist in your industry or niche, but have a generalist’s skill and savvy when it comes to managing different parts of the business and the team.  For example, the operations manager at a golf course will have a different knowledge base and skillset than the operations manager at a software company.

Since operations managers generally do have a leadership role in a company, you’ll definitely want to highlight your abilities and skills development as a leader. But, other parts of an operations manager’s duties are far more about management – that is, about control, consistency, cost, etc – so emphasize that you know the difference between leadership and management and which is called for when.

In a nutshell, you want to position yourself as a leader of people, and an owner or manager of products and processes. How can you do that on your resume? Get started with the tips below:

Write A Strong Career Objective

You want to write your career objective as a crisp, clear portrait of yourself in a few short lines at the top of your resume. Let’s take a closer look at the career objective in the sample resume:

A financially savvy, customer experience-oriented Operations Manager with a passion for health and fitness. Over 6 years of experience in the fitness industry, with a focus in corporate policy and process efficiency. Committed to promoting the highest standards and company values.

In these short 3 sentences, this individual has told the reader their level of experience (6 years), their particular value-add (process efficiency, financials, customer experience), and included a point about their character and standards.

How To Showcase Your Top Skills Inside Your Professional Experience

When listing your professional experience, you’ll want to list your relevant experience in reverse chronological order, using action verbs to highlight the particular skills you have developed and results you’ve achieved.

The overall picture your professional experience should paint is:

  • This person has relevant experience and industry knowledge
  • This person has the skills needed to do the job
  • This person has not just done the job, but done it well & at different levels

Here are some of the most desirable skills for operations managers and how you might display them in your professional experience section of your resume.

Technical skills – this will depend heavily on which industry or niche you work in, but an operations manager should have at least cursory knowledge of technical skills and processes involved in the business, and in most cases a much more in-depth knowledge is required. This could range from computer software to heavy machinery, depending on your industry.

In this example resume, the applicant has been working at different levels in fitness clubs in each step of their employment history, which indicates that he knows quite a bit about the industry.

Communication skills – Being able to communicate across departments and with employees of all levels is crucial to your ability to run and grow a successful operation. There are several examples that would tell the reader that this candidate is a good communicator, such as:

  • Introduced, onboarded, and built relationships with employees
  • Managed a sales team of 8 sales staff, later expanding to 12

Financial know-how – Bringing money into many businesses is the job of sales and marketing departments, while the finances are controlled by another department. The operations manager has to liaise between the two and have a sharp eye on operating budgets.

  • Reduced operating budget waste by 2.5% year-over-year for the past 2 years through new inventory management system

The ability to spot opportunities to boost efficiency and productivity – This comes from an understanding of business and people processes, which could lead to saving time or money (or both!). In this bullet point, the applicant indicates a cost savings (less staff turnover means less time and money spent on training new staff) which doubles as an endorsement of his leadership and communication skills.

  • Uphold the highest standards of club cleanliness and staff conduct while reducing staff turnover by 22%

Problem solving skills – In some way, this is the core ability of the superstar operations manager; you find a solution to every problem that might keep the business from running smoothly. For our friend in the fitness industry, he has indicated his ability to communicate and work with others as well as an working to solve a key problem in this bullet point:

  • Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department

People skills – Operations managers are in charge of instilling the values and standards of the business across all levels and departments, which necessarily means working closely with people. This means setting rules, quality assurance, delegating, disciplining, and leading the team to drive the organization toward its goals. In the sample resume, the applicant demonstrates his focus on the people he works with here:

  • Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees

Your choice of action verbs should be appropriate to the position you are applying for. A leadership role like Operations Manager should include verbs that speak to authority and seniority. Here’s 20 action verbs that you might use in your resume:

  • Allocate
  • Consolidate
  • Organize
  • Standardize
  • Restructure
  • Reorganize
  • Systematize
  • Coordinate
  • Mobilize
  • Authorize
  • Manage
  • Lead
  • Mentor
  • Instill
  • Monitor
  • Communicate
  • Maintain
  • Improve
  • Responsible For
  • Implement

 

Find these action verbs and many more you can use on The Longest Action Word List In The Universe.

Show Your Industry Knowledge and Education

As mentioned previously, operations managers generally require a great deal of technical knowledge in their field, and therefore may have specific educational requirements that could require years of schooling. An operations manager for a chemical manufacturing company will probably need a background in chemical engineering and possibly an MBA, whereas an operations manager for a fitness club as seen in the resume example above may need only a high school degree, though a university degree or college diploma is usually the minimum.

Many operations managers have been to business school, in particular those who will be dealing with supply chain management or working in large corporations with many subsidiary companies.

Again, due to the intimate industry knowledge needed, there is no general education requirement for operations managers, but continuous education and skills/knowledge upgrading is always a good idea.

Flaunt Your Additional Skills

The additional skills section is great for highlighting special details or must-haves that don’t fit into the other sections. Language skills are more and more desirable in the job market, and in some industries first aid certification may be a requirement.

In the sample resume here, the applicant has two additional certifications that make a strong case for him: he has an industry certification (personal trainer) and has gone through some process methodology training (Six Sigma).

Are you an operations manager or looking to become one? Which of these tips was most useful for you?

Janet Gray

44 Morningside Road
Edinburgh, Scotland EH10 4BF
Cell: 07956 654 32
E-Mail: example-email@example.com

Summary

Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimisation and an unsurpassed worth ethic.

Highlights

Strategic planning
Global and strategic sourcing
Negotiations expert
Procedure development
Financial oversight

Process improvements
Cost reduction and containment
Systems implementation
Team building
Analytical

Experience

May 2009 to Current
National Gas Company Edinburgh, Scotland
Operations Manager

Generate revenue by coaching staff on effective prospecting and lead development strategies.
Monitor employee productivity and optimise procedures to reduce costs.
Consistently meet or exceed gross profit goals.
Maximised driver time and efficiency by revamping delivery schedules and workloads.
Increased productivity by 20% whilst simultaneously reducing head count by 10%.
Oversaw development and launch of additional delivery area routes.

October 2006 to April 2009
Samuelson Trucking Company Edinburgh, Scotland
Operations Manager

Boosted delivery and scheduling efficiency by moving to computer database system.
Developed safety programmes that reduced incidents by 80% in one year.
Held monthly employee meetings to give information, take feedback, and provide updated training.
Supervised completion of financial paperwork and tracking reports.
Grew company market share by 25% in just 6 months.
Implemented new outreach programme aimed at post-delivery follow-up and new business development.

March 2002 to September 2006
Western Machinery Edinburgh, Scotland
Operations Manager

Built and maintained effective accounts receivable and cash flow monitoring systems.
Identified inefficiencies and made recommendations for process improvements.
Effectively controlled costs and developed operating budgets.
Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery.
Earned Top Performer Award for taking store to first place in region in total revenue earned.

Education

University of Edinburgh Edinburgh, Scotland
Bachelor of Science Accounting

Minor in Finance

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